Contact Us

Last updated: September 27, 2026

Contact Shalomwind for help with product information, compatibility questions, orders, shipping, returns, refunds, cancellations, or website questions.

Customer Support

Email: support@Shalomwind.shop

Phone: +1 (352) 661-0994

Business address: 4852 SW 144th St, Ocala, FL 34473, United States

Information to Include

For an order-related request, include your order number, the email address used at checkout, and a clear description of the issue. For a product question, include the product name, model or part number, and the feature or compatibility detail you need confirmed.

Damaged, Defective, or Incorrect Orders

Include clear photographs of the product, model or serial label when relevant, included components, shipping packaging, shipping label, and the affected area. Keep the product and packaging until we complete our review.

Returns

Do not mail a product to the business address without written return authorization. Contact us first so we can confirm eligibility and provide the correct instructions and return destination.

Response Times

We review messages as promptly as reasonably possible. Keep related information in one email thread and do not send complete payment-card information by email.