Contact Us
Last updated: August 27, 2026
We are available to help with product questions, measurements, compatibility questions, orders, delivery, returns, warranty requests, and website support. For the fastest help, include the information listed below.
Contact Details
Email: support@shalomwind.shop
Phone: +1 (352) 661-0994
Business address: 4852 SW 144th St, Ocala, FL 34473, United States
Customer Support Hours
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays. The website accepts orders at any time. Messages received outside support hours are reviewed on the next business day.
Expected Response Time
We normally respond to email within 1 to 2 business days. During holidays, severe weather, or unusually high demand, a response may take longer. Sending repeated messages about the same request can make it harder to follow the conversation, so please keep replies in the same email thread when possible.
What to Include
- Your full name and the email address used at checkout.
- Your order number, if the question concerns an order.
- The product name, size, or link for product questions.
- Clear photographs of the product, packaging, shipping label, glass surface, or reported defect when relevant.
- A brief description of the help you need and the result you are requesting.
Order Changes or Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change after fulfillment begins. See our Order Cancellation Policy for details.
Returns
A return must be authorized before it is mailed. Please read our Return & Refund Policy and contact us for return instructions. Do not send an unapproved package.
No Walk-In Service
Shalomwind.shop is an online retailer. Our listed business address is not represented as a retail showroom, installation center, or walk-in customer-service location.