Shipping Policy
Last updated: August 27, 2026
This Shipping Policy explains where we ship, how long order processing and delivery normally take, what shipping costs apply, and what to do if a delivery problem occurs. It applies to purchases made directly through Shalomwind.shop.
Shipping Area
We currently ship only to valid delivery addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. If checkout accepts an address in error, we may cancel and refund the order.
Order Processing
Orders are normally processed within 1 to 3 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Processing includes payment verification, order review, picking, packing, and handoff preparation. Orders placed on weekends or holidays begin processing on the next business day.
Estimated Transit Time
Standard transit normally takes 5 to 8 business days after the order is dispatched. The estimated total time from order placement to delivery is therefore approximately 6 to 11 business days. These are estimates, not guaranteed delivery dates.
Shipping Cost
Standard shipping is free for eligible orders delivered within the contiguous United States. If an optional paid or expedited service is available, its price and estimate will be shown at checkout before payment. We do not add undisclosed shipping charges after an order is placed.
Carriers and Fulfillment Locations
We select established carriers and fulfillment services based on destination, package size, and availability. Orders may ship from more than one fulfillment location. If an order contains multiple items, the items may arrive in separate packages and on different days.
Tracking
When tracking is available, we send it to the email address used at checkout after the carrier accepts the shipment. Tracking may take 24 to 48 hours to begin showing movement. A shipping confirmation means the package has entered or is entering the carrier network; it does not guarantee same-day tracking activity.
Address Accuracy
Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address is incorrect. We will try to update it before dispatch, but changes are not guaranteed once fulfillment has begun. Additional costs caused by an incomplete, refused, or incorrect address may be deducted from a refund where permitted by law.
Delivery Delays
Carrier congestion, severe weather, natural disasters, transportation interruptions, holidays, incorrect addresses, security reviews, and other circumstances outside our reasonable control may delay delivery. If tracking has not updated for 5 business days or the package is later than the estimate, contact us so we can review the shipment.
Marked Delivered but Not Received
- Check the delivery area, mailbox, parcel locker, front desk, household members, and nearby safe locations.
- Allow one additional business day because some carriers scan packages before final delivery.
- Contact the carrier using the tracking number.
- If the package is still missing, contact us within 7 calendar days of the delivery scan.
We will review the available tracking and carrier information. A replacement or refund is not automatic when a carrier confirms delivery, but we will work with the customer and carrier to reach an appropriate resolution.
Damaged, Opened, or Incorrect Packages
Inspect the package promptly. If an item arrives damaged, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery with the order number and clear photographs of the item, packaging, shipping label, and damage. Keep all packaging until we provide instructions.
Refused and Undeliverable Packages
If a package is refused, unclaimed, or returned because of an address provided by the customer, we will process any eligible refund after the package returns and is inspected. Actual carrier or return costs may be deducted where permitted. This does not apply when the refusal or delivery failure resulted from our error.
Order Cancellations
An order can be cancelled only before fulfillment or shipment prevents cancellation. Once dispatched, the order is handled under our Return & Refund Policy.
Contact Shalomwind
Email: support@shalomwind.shop
Phone: +1 (352) 661-0994
Business address: 4852 SW 144th St, Ocala, FL 34473, United States
Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays.