Shipping Policy

Last updated: September 27, 2026

This Shipping Policy explains the areas we serve, shipping charges, processing times, transit estimates, tracking, and delivery support for orders placed through Shalomwind.shop.

Shipping Area

We currently ship to valid addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. PO box delivery depends on the carrier and product. Some large, heavy, battery-powered, or otherwise restricted products may have additional destination limits disclosed on the product page or at checkout.

Shipping Cost

Standard shipping is free for eligible orders delivered within the contiguous United States. Any optional expedited charge, product-specific freight charge, or other mandatory delivery charge will be shown before the customer submits the order.

Processing Time

Orders are generally processed within 1–3 business days after payment authorization and any required order review. Business days are Monday through Friday, excluding federal holidays. Orders placed after a cutoff, on weekends, or on holidays begin processing on the next business day.

Estimated Transit Time

Standard transit is generally 5–8 business days after dispatch. The total estimated delivery time is therefore approximately 6–11 business days from payment authorization. These are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather, holidays, high-volume periods, address problems, product restrictions, or other events outside our reasonable control may cause delays.

Shipping Delays

If we learn that we cannot ship within the time stated for the order, we will provide the available delay information and, when required, give the customer a choice to accept the delay or cancel the unshipped item for a prompt refund.

Tracking and Split Shipments

When tracking is available, it will be sent to the email address supplied at checkout after the carrier accepts the shipment. An order containing multiple products may arrive in separate packages and on different days. Large-item or scheduled-delivery service applies only when stated in the listing or checkout.

Address Accuracy

Customers are responsible for providing a complete and deliverable shipping address. Contact us immediately if an address must be corrected. We cannot guarantee changes after fulfillment begins. Additional carrier costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Delivery Problems and Visible Damage

Inspect the package promptly after delivery. If an item is missing, damaged, or materially different from what was ordered, contact support@Shalomwind.shop as soon as possible. Include the order number, tracking details, and clear photographs of the outer packaging, shipping label, product, model label when relevant, included parts, and damage. We will review the available information and provide the appropriate next step. This policy does not require a customer to accept responsibility for merchandise that was not delivered as agreed.