Warranty Policy
Last updated: August 27, 2026
This Warranty Policy applies to eligible window-film products purchased directly from Shalomwind.shop. It is separate from our 30-day Return & Refund Policy and does not reduce any rights you have under applicable law.
Two-Year Limited Product Warranty
Unless the product page or manufacturer documentation states a different period, eligible window-film products are covered for 2 years from the recorded delivery date against manufacturing defects in materials or workmanship under normal intended use and proper installation.
Who Is Covered
The warranty applies to the original purchaser and requires proof of purchase from Shalomwind.shop. It is not transferable unless required by law. Products purchased from another seller are not covered by Shalomwind's warranty.
What May Be Covered
Subject to review, covered manufacturing defects may include:
- Material delamination, abnormal peeling, or factory adhesive failure not caused by surface preparation or installation.
- Premature bubbling or separation that is shown to result from a film defect rather than trapped moisture, air, dust, contamination, incompatible glass, or installation technique.
- A material manufacturing flaw that makes the film unusable for the intended purpose described on the product page.
- A product that materially differs from the stated specification because of a manufacturing error.
What Is Not Covered
- Incorrect measurements, product selection, trimming, cutting, installation, removal, reinstallation, or maintenance.
- Bubbles, creases, scratches, haze, edge lifting, contamination, water pockets during curing, or adhesive marks caused by installation or surface preparation.
- Use on glass, acrylic, polycarbonate, vehicles, or another surface not approved for the product.
- Thermal stress, glass breakage, seal failure, cracks, building damage, vehicle damage, personal injury, or incompatibility with tinted, coated, Low-E, laminated, double-pane, or specialty glazing.
- Normal wear, gradual color change, fading, weathering, accidental damage, abuse, misuse, chemicals, abrasive cleaning, excessive heat, moisture, or environmental exposure.
- Removal or alteration of labels, batch information, or other evidence needed to evaluate the claim.
- Labor, professional installation, glass replacement, removal, reinstallation, travel, lost time, or third-party costs.
- Performance differences caused by lighting, climate, glass type, window direction, screen settings, or expectations not stated on the product page.
Glass Compatibility and Installation
The customer or installer must confirm that the film is suitable for the specific glass and follow all instructions. When compatibility is uncertain, consult the glass manufacturer or a qualified window-film professional before installation. Installation on an unsuitable surface can void warranty coverage.
How to Submit a Warranty Claim
- Email support@shalomwind.shop as soon as reasonably possible after discovering the issue and within the warranty period.
- Provide your name, order number, product, size, delivery date, installation date, and a detailed description.
- Include clear photographs or video of the complete window, the reported issue, film edges, packaging, label, and any batch or lot information.
- Describe the glass type, cleaning method, installation method, tools used, and time allowed for curing.
- Keep the film, packaging, and evidence until we finish the review and provide instructions.
Review and Remedy
We may request additional photographs, troubleshooting steps, a sample, or return of the product. If we confirm a covered defect, we may provide a replacement, equivalent product, repair solution, store credit with your agreement, or refund of the defective product's purchase price. The appropriate remedy is selected based on the defect, availability, and applicable law.
Shipping for Approved Claims
When a return is required for a confirmed covered defect, we provide a prepaid label or reimburse reasonable approved return postage. Do not mail a warranty item without authorization.
Replacement Warranty Period
A replacement remains covered for the longer of the original warranty period remaining or 90 days after replacement delivery, unless the product page, manufacturer terms, or applicable law provides more.
Limitations
To the fullest extent permitted by law, this warranty covers the product only and not labor, installation, removal, reinstallation, glass, property, or consequential loss. Some jurisdictions do not allow certain limitations, so they may not apply to you.
Other Legal Rights
This limited warranty gives you specific rights, and you may have additional rights under state or federal law.
Contact Shalomwind
Email: support@shalomwind.shop
Phone: +1 (352) 661-0994
Business address: 4852 SW 144th St, Ocala, FL 34473, United States
Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays.