Contact information

Last updated: September 14, 2026

Contact Shalomwind for help with product information, orders, shipping, returns, refunds, cancellations, or website questions.

Customer Support

Email: support@Shalomwind.shop

Phone: +1 (352) 661-0994

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding holidays.

Business address: 4852 SW 144th St, Ocala, FL 34473, United States

Information to Include

For order-related requests, include your order number, the email address used at checkout, and a clear description of the issue. For a damaged, defective, or incorrect order, include clear photographs of the product, shipping packaging, label, and affected area so we can review the request.

Returns

Do not mail a product to the business address without written return authorization. Contact us first so we can confirm eligibility and provide the correct instructions and return destination.

Response Times

We aim to respond during our published support hours. Messages received outside those hours are reviewed on the next business day. Sending repeated messages about the same request may delay review, so please keep related information in one email thread when possible.