Return & Refund Policy

Last updated: September 27, 2026

Shalomwind accepts eligible returns within 30 days of delivery. Contact us before mailing any product so we can confirm eligibility and provide return instructions.

Return Eligibility

To qualify for a buyer’s-remorse return, a product must generally be unused, uninstalled, unaltered, and in its original condition; remain in its original packaging where applicable; include all accessories, manuals, components, labels, and promotional items; and be accompanied by proof of purchase. Product-specific conditions disclosed before purchase also apply.

Starting a Return

Email support@Shalomwind.shop with your order number, the product you wish to return, the reason for the request, and photographs when relevant. Do not send a return until we provide written authorization and the correct return address. Unauthorized returns may be delayed or refused where permitted by law.

Damaged, Defective, or Incorrect Orders

Contact us as soon as possible if an order arrives damaged or defective, is missing components, or is not the item ordered. Include clear photographs of the product, model or serial label when relevant, included components, outer packaging, shipping label, and damage or discrepancy. If we confirm a seller or shipping error, we will provide an appropriate remedy and will not charge the customer for authorized return shipping.

Installed, Assembled, or Used Products

A product that has been installed, permanently mounted, hardwired, connected to plumbing or gas, assembled beyond what is reasonably necessary to inspect it, fueled, modified, or used is generally not eligible for a buyer’s-remorse return. Products that have had direct contact with food, personal-care use, chemicals, soil, water, fuel, or other consumables may also be non-returnable for change-of-mind reasons once used. A damaged, materially defective, or incorrect product may still qualify after review, and this policy does not limit rights that cannot legally be waived.

Buyer’s-Remorse Return Shipping

For an approved non-defective return, the customer is responsible for safe packaging and return shipping unless we agree otherwise in writing or applicable law requires a different result. Original optional expedited or product-specific delivery charges are not refundable for a buyer’s-remorse return. We do not charge a restocking fee for an eligible return.

Inspection and Refunds

After receiving and inspecting the return, we will notify you whether the refund is approved. Approved refunds are generally issued within 14 business days to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit.

Non-Returnable Items

Products that were used, installed, altered, missing components, or damaged after delivery are generally not returnable for buyer’s remorse. Gift cards, personalized products, consumable products after opening, and final-sale products clearly identified before purchase may also be excluded where permitted by law. Hazardous materials or products containing fuel or other regulated substances may require special instructions and must not be mailed without authorization.