Return & Refund Policy
Last updated: August 27, 2026
We accept eligible returns for both defective and non-defective products. This policy explains the return window, product condition requirements, return method, fees, and refund timing for purchases made directly through Shalomwind.shop.
30-Day Return Window
You may request a return within 30 calendar days after the carrier records delivery. A request sent after the 30-day period is not normally eligible unless required by law or covered by an applicable warranty.
Eligible Non-Defective Returns
For a change of mind, incorrect measurement, or other buyer-remorse reason, the product must be:
- Unused, uninstalled, unapplied, uncut, untrimmed, and unaltered.
- In resalable condition with the original protective liner, backing, labels, instructions, accessories, and packaging.
- Free from creases, scratches, adhesive contamination, pet hair, dust, moisture, odors, and other damage.
- Accompanied by proof of purchase from Shalomwind.shop.
Window-Film Condition Rules
Window film is a measurement-sensitive product. Film that has been cut, peeled from its liner, applied to glass, installed, removed after installation, trimmed, or otherwise altered cannot be returned for buyer's remorse because it cannot be resold. This restriction does not remove your right to a remedy for an item that was defective, damaged in transit, or different from the item ordered.
Non-Returnable Items
- Used, installed, applied, cut, trimmed, altered, or customer-damaged film, except where a confirmed defect caused the issue.
- Items missing material parts, protective liners, accessories, labels, or original packaging.
- Final-sale or clearance items when clearly identified as non-returnable before purchase, except for defects or rights required by law.
- Gift cards, downloadable materials, and personalized or made-to-order items, if offered and clearly identified before purchase.
- Items purchased from another retailer or marketplace.
Damaged, Defective, Incomplete, or Incorrect Items
Contact us within 7 calendar days of delivery if an item is damaged, defective on arrival, incomplete, or incorrect. Include the order number and clear photographs of the product, packaging, label, and issue. Do not install or discard the item while the claim is being reviewed. If we confirm the problem, we will provide an appropriate remedy, such as a prepaid return, replacement, or refund, at no cost to you.
How to Start a Return
- Email support@shalomwind.shop within the applicable return period.
- Provide your name, order number, item, quantity, return reason, and photographs when relevant.
- Wait for written authorization and return instructions.
- Pack the approved item securely and mail it with any required authorization information.
- Keep the carrier receipt and tracking number until the return is completed.
Returns must be authorized before mailing. Unless our support team provides a different approved destination for a specific fulfillment case, authorized returns are mailed to: Shalomwind Returns, 4852 SW 144th St, Ocala, FL 34473, United States. Unapproved or cash-on-delivery packages may be refused.
Return Method and Return Shipping
Returns are accepted by mail. For a non-defective return, the customer is responsible for purchasing and paying for a trackable return label. For a confirmed damaged, defective, incomplete, or incorrect order caused by us, we provide a prepaid return label or another no-cost resolution. Original standard shipping is free and therefore has no amount to refund. Optional expedited shipping charges are non-refundable unless the service failure was caused by us.
Restocking Fee
We do not charge a restocking fee for an eligible return that meets this policy. Deductions may apply only for missing components, customer-caused damage, or loss of value beyond reasonable inspection, where permitted by law.
Exchanges
We do not process direct exchanges. To obtain a different product or size, return the eligible original item for a refund and place a new order. This helps avoid inventory and price changes while a return is in transit.
Inspection and Approval
We inspect returns after receipt. If the item does not meet the stated condition requirements, we may deny the refund or make a lawful deduction reflecting the loss in value. We will contact you before completing a materially reduced or denied refund.
Refund Timing
Approved refunds are issued to the original payment method within 10 business days after return inspection and approval. Your bank or payment provider may need additional time to post the credit. If more than 15 business days have passed since we confirmed approval, contact us.
Cancellations Before Shipment
If you want to cancel before shipment, contact us immediately. Eligibility is explained in our Order Cancellation Policy.
Consumer Rights
Nothing in this policy limits rights that cannot be excluded under applicable law.
Contact Shalomwind
Email: support@shalomwind.shop
Phone: +1 (352) 661-0994
Business address: 4852 SW 144th St, Ocala, FL 34473, United States
Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays.