Order Cancellation Policy

Last updated: September 27, 2026

Contact Shalomwind immediately if you need to cancel or change an order. Fulfillment can begin quickly, so a request is not complete until we confirm it in writing.

Before Fulfillment or Dispatch

We will try to cancel an order or correct permitted information before fulfillment or dispatch. We cannot guarantee a cancellation or modification once picking, packing, label creation, freight scheduling, carrier transfer, or another fulfillment step has begun.

After Dispatch

After an order has shipped, it cannot be cancelled. The customer may request a return after delivery under the Return & Refund Policy if the product remains eligible.

Order Changes

Changes to products, quantities, payment methods, delivery services, or addresses may require cancellation and a new order. Do not place a replacement order unless you intend to keep it or we confirm the original order was cancelled. We cannot guarantee an address change after the shipment can no longer be redirected.

Scheduled or Large-Item Deliveries

If a product uses scheduled or freight delivery, contact us immediately about a requested change. Carrier rescheduling, redirection, storage, or missed-delivery charges may apply only when disclosed or permitted by the applicable delivery terms and law.

Cancellations by Shalomwind

We may cancel all or part of an order for legitimate reasons including unavailable inventory, a pricing or listing error, payment failure, suspected fraud, shipping restrictions, or legal requirements. If we cancel a paid amount, we will notify the customer and issue the appropriate refund.

Cancellation Refunds

An approved voluntary cancellation refund is generally submitted to the original payment method within 14 business days. A refund required because we cannot ship will be handled within the time required by applicable law. The bank or payment provider may require additional time to post the credit.

How to Request a Cancellation

Email support@Shalomwind.shop or call +1 (352) 661-0994. Include the order number, customer name, and requested change. Do not send payment-card details.