Order Cancellation Policy

Last updated: August 27, 2026

We understand that an order may need to be changed or cancelled. Because fulfillment can begin quickly, contact us immediately. A cancellation is complete only after Shalomwind confirms it in writing.

Customer Cancellation Requests

You may request cancellation before the order has entered fulfillment or shipment. Email support@shalomwind.shop with the subject Cancel Order and include your full name, order number, and reason. You may also call +1 (352) 661-0994 during support hours.

Cancellation Is Not Guaranteed

Submitting a request does not automatically stop the order. If picking, cutting by a supplier, packing, label creation, fulfillment, or carrier handoff has begun, we may be unable to cancel. We will confirm whether the cancellation succeeded.

After Shipment

Once an order has shipped, it cannot be cancelled. If the item is eligible, you may request a return after delivery under our Return & Refund Policy. Do not refuse delivery unless our support team instructs you to do so.

Changes to Address, Item, Size, or Quantity

Contact us immediately to request a change. We will try to help before fulfillment begins, but changes are not guaranteed. If a change cannot be made, the original order will continue unless it can still be cancelled, and you may place a new order as appropriate.

Shalomwind-Initiated Cancellations

We may cancel all or part of an order for legitimate reasons, including:

  • The item is unavailable or a fulfillment partner cannot supply it.
  • The price, description, discount, or inventory contained an obvious error.
  • Payment is declined, reversed, or cannot be verified.
  • Fraud, unauthorized payment, abuse, resale manipulation, or policy violation is reasonably suspected.
  • The delivery address is unsupported, incomplete, or cannot be serviced.
  • A legal, safety, or compliance issue prevents fulfillment.

If we cancel a paid item, we will notify you using the contact information on the order and refund the cancelled amount to the original payment method.

Cancellation Refund Timing

We initiate an approved cancellation refund within 10 business days after cancellation is confirmed. Your bank or payment provider may need additional time to remove an authorization or post a refund.

Duplicate Orders

If you believe you placed a duplicate order, contact us immediately with both order numbers. We will try to cancel the duplicate before fulfillment but cannot guarantee cancellation after processing begins.

Preorders or Backorders

If we offer an item as a preorder or backorder, the product page will state that status and any available estimate. You may request cancellation before shipment unless the item was clearly identified as personalized, made to order, or otherwise subject to a disclosed exception.

Contact Shalomwind

Email: support@shalomwind.shop
Phone: +1 (352) 661-0994
Business address: 4852 SW 144th St, Ocala, FL 34473, United States
Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays.