Shipping policy

Last updated: September 14, 2026

This Shipping Policy explains the areas we serve, shipping charges, processing times, transit estimates, tracking, and delivery support for orders placed through Shalomwind.shop.

Shipping Area

We currently ship to valid addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes when a carrier cannot serve them, APO/FPO/DPO addresses, or international destinations.

Shipping Cost

Standard shipping is free for eligible orders delivered within the contiguous United States. Any optional expedited service or product-specific freight charge will be shown before checkout and will apply only if the customer selects or accepts it.

Processing Time

Orders are generally processed within 1–3 business days after payment authorization and any required order review. Business days are Monday through Friday, excluding federal holidays. Orders placed after the daily cutoff, on weekends, or on holidays begin processing on the next business day.

Estimated Transit Time

Standard transit is generally 5–8 business days after dispatch. The total estimated delivery time is therefore approximately 6–11 business days from payment authorization. These are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather, holidays, high-volume periods, address problems, or other events outside our reasonable control may cause delays.

Tracking and Split Shipments

When tracking is available, it will be sent to the email address supplied at checkout after the carrier accepts the shipment. An order containing multiple products may arrive in separate packages and on different days.

Address Accuracy

Customers are responsible for providing a complete and deliverable shipping address. Contact us immediately if an address must be corrected. We cannot guarantee changes after fulfillment begins. Additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delivery Problems

If tracking shows a delay, damage, or delivery but the package cannot be located, check the delivery area and contact the carrier when appropriate, then contact us at support@Shalomwind.shop. Include the order number and any relevant photographs or tracking details. We will review the available information and determine the appropriate next step. We do not require customers to accept responsibility for an item that was not delivered as agreed.